PortvolutionMaritime & River Ports Intel

Help & Support

Contact: support@portvolution.com

We read every message. Account and privacy requests are answered within 30 days at the latest; most questions get a reply much sooner.

Your account

Is my website account the same as my app account? Yes. A Portvolution account works on both portvolution.com and in the Portvolution mobile app — sign in with the same email and password, or the same Google or Apple account.

I forgot my password. Use Reset your password. Open the link in the email in the same browser you requested it from.

I didn't receive the confirmation or reset email. Check your spam folder, then wait a few minutes and try again. If it still doesn't arrive, email us from the address you signed up with.

How do I change my nickname or name? In the Portvolution app, under Settings. Your nickname is public; your full name is private and only used for documents you export in the app.

How do I delete my account? Go to Delete your account (you'll be asked to sign in first), or use "Request Delete Account" in the app's profile menu. Your account is deactivated right away and deleted no earlier than 14 and no later than 30 days after the request. Your private data is deleted; port reviews you published stay available, but anonymised. Details are in the Privacy Policy.

I changed my mind — can I cancel the deletion? Yes, as long as the account hasn't been deleted yet. Sign in on Delete your account or open the app, and choose "Cancel deletion". Your account is restored as it was.

Port reviews and ratings

Who writes the reviews? Seafarers and other Portvolution users, from their own experience in port. Ratings are averaged per category; the "Community Pulse" is an automated summary of recent reviews.

Can I post a review from the website? Reviews can currently be posted from the Portvolution app. Posting from the website is coming soon.

Why isn't my review visible yet? Every review is checked before it appears: obvious spam is filtered automatically and the text is screened by an AI moderation model. The first three reviews from an account created on the website are also read by a person before they're published, so they can take a little longer.

How do I report a review or a user? Use the report option in the app, or email support@portvolution.com with a link to the port page and a short description. We review every report.

Port information

Where does the "Botvolution Guide" come from? It's generated by an AI model from public information about each port. AI can make mistakes — treat it as a starting point and always confirm with your agent, the port authority or your company.

Can I use this information for navigation? No. Portvolution is not a navigation or official safety source. Always use official charts, notices and port authority information. See the Terms of Use.

Privacy and legal